Arabic and English by default
Replies and translation in Arabic, English, Hindi and Urdu, so every patient is answered in their language
WhatsApp for clinics in the UAE
Turn WhatsApp into a real patient operations channel: one shared queue for the whole team, replies in Arabic and English, and bookings, reminders and follow-ups inside the same chat
One WhatsApp queue for the whole clinic
Patients already message the clinic on WhatsApp. Workspace turns those chats into a shared, prioritised queue — every conversation has an owner, a status and a next step, instead of living on one receptionist’s phone
Why WhatsApp breaks down as clinics grow
WhatsApp is where UAE patients reach clinics first. Without shared tooling, it becomes the least visible channel the clinic has
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Chats live on personal phones
When enquiries sit on staff devices, nobody else can see, answer or recover them
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No record of what happened
Bookings, prices and promises disappear into chat history instead of a patient record
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Language gaps slow replies
Patients write in Arabic, English, Hindi or Urdu, and replies wait for the right colleague
Book, confirm and remind in the same chat
When a patient is ready, Yma qualifies the request and keeps the booking inside the WhatsApp conversation — with the confirmation and reminders right beside it
Run patient communication with more control
Workspace helps clinics respond faster, reduce missed conversations, align operators, and track every patient interaction
Clinics on Yma see results
inside the 1st billing cycle
Clinics on Yma see
results inside the
1st billing cycle
+20%
more bookings
-40%
fewer no-shows
-67%
less workload
Yma's handling our leads like a pro: less routine work,
easier handovers, more time for complex cases
Yma's handling our leads like a pro:
less routine work, easier handovers,
more time for complex cases
Built for UAE clinics
WhatsApp-first communication, multilingual patients and sensitive health data
Shared, not personal
Conversations belong to the clinic, with ownership, transcription and recovery built in
Secure data via private AI
Yma runs AI on healthcare data in confidential computing environments, so sensitive records are processed without moving raw identities into external services
Frequently asked questions
Can the whole team work from the clinic’s WhatsApp?
Yes. Workspace turns the clinic’s WhatsApp conversations into a shared queue, so operators see the same chats, owners and next steps instead of working from personal phones.
Can patients book appointments on WhatsApp?
Yes. Yma qualifies the request in the chat and hands your team a complete booking request. With a supported EHR, it can offer a real slot, write the booking into the system and send the confirmation and reminder on WhatsApp.
Does it reply in Arabic and English?
Yes — in Arabic, English, Hindi and Urdu, with translation for operators, including outside working hours.
What about Instagram and website enquiries?
They land in the same queue as WhatsApp, so the team works from one place and one patient record.
How quickly can we start?
Workspace goes live in 3–7 days. Starting with WhatsApp alone is enough: shared ownership, translation, transcription and recovery all work there.
How is patient data protected?
Yma runs AI on healthcare data in confidential computing environments, so sensitive records are processed without moving raw identities into external services.
See your clinic’s WhatsApp in Workspace
Tell us how your team handles WhatsApp today, and we will show the shared queue, booking and reminder flow for your clinic
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