Multilingual by default
Replies and translation in Arabic, English, Hindi and Urdu, so every patient is answered in the language they wrote in
Patient engagement software for UAE clinics
Bring WhatsApp, Instagram and web-form enquiries into one queue, reply faster in the patient’s language and keep every follow-up visible to your team
Every patient conversation in one queue
Patient engagement starts with the first message. Workspace brings every WhatsApp, Instagram and web-form enquiry into one prioritised queue, so the source, urgency, patient context and next step stay visible together
Where patient engagement breaks down
Most clinics do not lack enquiries. They lose them between channels, shifts and follow-ups
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Enquiries scattered across channels
WhatsApp on staff phones, Instagram DMs and web forms in email — nobody sees the whole picture or who owns each patient
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Replies that come too late
Messages sent in the evening or at peak hours wait until someone is free, and the patient books elsewhere
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Follow-up that depends on memory
Without a shared record, reminders and re-engagement happen only when someone remembers
Keep follow-up in the same flow
Follow-up becomes more structured, more visible, and less dependent on ad hoc operator memory, so the team can stay consistent after the first conversation
Measure every conversation clearly
Give the clinic clearer visibility into patient communication, operator work, and conversion tracking across every channel it manages
Conversations over time
All inbound across every channel
Clinics on Yma see results
inside the 1st billing cycle
Clinics on Yma see
results inside the
1st billing cycle
+20%
more bookings
-40%
fewer no-shows
-67%
less workload
Yma's handling our leads like a pro: less routine work,
easier handovers, more time for complex cases
Yma's handling our leads like a pro:
less routine work, easier handovers,
more time for complex cases
Built for UAE clinics
Patients in the UAE write in several languages, mostly on WhatsApp, and expect answers outside clinic hours. Workspace is designed around that
WhatsApp-first
WhatsApp, Instagram and web forms share one patient record, with translation, transcription and recovery built in
Private AI for patient data
Yma runs AI on healthcare data in confidential computing environments, so sensitive records are processed without moving raw identities into external services
Frequently asked questions
What is patient engagement software?
Patient engagement software helps a clinic manage every conversation with patients — from the first enquiry to booking, reminders and follow-up — in one place. Yma Workspace does this across WhatsApp, Instagram and web forms, with AI support for prioritisation and replies.
Which channels does Yma Workspace connect?
WhatsApp, Instagram and website forms. Conversations from all of them land in one queue with the channel context preserved, so the team works from a single patient record.
Does it reply in Arabic?
Yes. Workspace replies in Arabic, English, Hindi and Urdu, and translates conversations for operators — including when the clinic team is offline.
How much of the conversation does the AI handle?
You decide, and you can change it over time: Yma can organise the work while people send every reply, draft replies for staff approval, cover nights and weekends, or handle routine conversations end to end with clear escalation to your team.
Can patients book appointments through it?
Yma qualifies the request and hands your team a complete booking request with the patient’s context. With a supported EHR, it can also offer a real slot, write it into the system and send the confirmation and reminder. Bespoke HIS or CRM integrations are available on Enterprise.
How is patient data protected?
Yma runs AI on healthcare data in confidential computing environments, so sensitive records are processed without moving raw identities into external services.
See your patient engagement flow in Workspace
Tell us how your clinic handles patient enquiries today, and we will show the queue, follow-up and analytics flow that fits your team
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