Arabic and English, plus Hindi and Urdu
Patients are answered in the language they wrote in, and operators can read every conversation in theirs
AI receptionist for clinics in the UAE
Answer every WhatsApp, Instagram and web enquiry 24/7 in Arabic, English, Hindi and Urdu — and hand your team booking-ready patients with the full context
A front desk that never leaves a patient waiting
When reception is busy or closed, Yma keeps the conversation going: every enquiry is answered, prioritised and prepared for your team, so the moment of intent is not lost
What an overloaded front desk costs a clinic
Reception teams juggle calls, walk-ins and messages at the same time. Something always waits — and patients rarely wait with it
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After-hours messages go unanswered
Enquiries sent in the evening or at weekends sit until morning, when the patient has often booked elsewhere
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Peak hours slow every reply
When the desk is busy, response times stretch and routine questions crowd out patients ready to book
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No clear ownership
Conversations spread across staff phones and inboxes, so nobody knows what is open, urgent, booked or lost
Run patient communication with more control
Workspace helps clinics respond faster, reduce missed conversations, align operators, and track every patient interaction
Keep follow-up in the same flow
Follow-up becomes more structured, more visible, and less dependent on ad hoc operator memory, so the team can stay consistent after the first conversation
Clinics on Yma see results
inside the 1st billing cycle
Clinics on Yma see
results inside the
1st billing cycle
+20%
more bookings
-40%
fewer no-shows
-67%
less workload
Yma's handling our leads like a pro: less routine work,
easier handovers, more time for complex cases
Yma's handling our leads like a pro:
less routine work, easier handovers,
more time for complex cases
An AI front desk that fits UAE clinics
Built for multilingual patients, WhatsApp-first communication and sensitive healthcare data
Human handover built in
Conversations that need a person are escalated with the full context, so your team never starts from zero
Private AI for patient data
Yma runs AI on healthcare data in confidential computing environments, so sensitive records are processed without moving raw identities into external services
Frequently asked questions
What does an AI receptionist for clinics do?
It answers patient enquiries, collects the details the clinic needs and routes each conversation to the right next step — a booking request, a follow-up or a person on your team. Yma does this across WhatsApp, Instagram and web forms, around the clock.
Does it replace our front-desk team?
No. Yma takes routine questions and after-hours messages off the desk and hands your team prepared, prioritised conversations. You choose how much it handles — from drafting replies for approval to answering routine conversations end to end.
Can it speak Arabic?
Yes. It replies in Arabic, English, Hindi and Urdu, and translates conversations for your operators.
Can it book appointments?
Yma qualifies the request and hands your team a complete booking request with the patient’s context. With a supported EHR, it can also offer a real slot, write it into the system and send the confirmation and reminder. Bespoke HIS or CRM integrations are available on Enterprise.
What happens outside working hours?
Yma keeps answering at night and at weekends, captures what each patient needs and leaves the morning team a prepared queue instead of a pile of unread messages.
How is patient data protected?
Yma runs AI on healthcare data in confidential computing environments, so sensitive records are processed without moving raw identities into external services.
See the AI front desk on your clinic’s enquiries
Tell us how your front desk handles enquiries today, and we will show how Yma covers after-hours messages, routine questions and booking requests
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