Healthcare CRM for clinics in the UAE
Give every patient enquiry an owner, a status and a next step — from the first WhatsApp message to the booked consultation, with follow-ups and conversion tracking built in
See every enquiry from first message to booking
Workspace works as a patient CRM built around conversations: managers see what is open, urgent, booked or lost, and where each enquiry came from
Where clinic leads get lost
Most clinics track appointments, not enquiries. Everything before the booking stays invisible
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No owner for new enquiries
Messages arrive in shared inboxes and personal phones, and everyone assumes someone else replied
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Follow-up depends on memory
Patients who asked about a price or a doctor never hear back
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No view of conversion
Without tracking by source and service, the clinic can’t see which channels and campaigns bring patients
Keep follow-up in the same flow
Follow-up becomes more structured, more visible, and less dependent on ad hoc operator memory, so the team can stay consistent after the first conversation
Bring demand into one queue
Workspace is for clinics that already have demand but lose clarity because operators work across too many fragmented channels and too little of that work becomes measurable
Clinics on Yma see results
inside the 1st billing cycle
Clinics on Yma see
results inside the
1st billing cycle
Yma's handling our leads like a pro: less routine work,
easier handovers, more time for complex cases
Yma's handling our leads like a pro:
less routine work, easier handovers,
more time for complex cases
Complete 1-minute Clinic Diagnostic
Frequently asked questions
Is Yma a CRM?
Yma Workspace covers what clinics need from a patient CRM — a shared record per patient, an owner and next action for every enquiry, follow-ups and conversion tracking — built around the conversations where patients actually reach you. Bespoke HIS or CRM integrations are available on Enterprise.
How does lead management work?
Every enquiry from WhatsApp, Instagram or web forms lands in one prioritised queue with its source, urgency and patient context. An operator owns it until it is booked, lost or resolved, and managers see the status of every lead.
Can it follow up automatically?
Yes. Yma sends the next touch until the patient replies, books or opts out, and keeps every follow-up visible to the team.
Can we run campaigns to past patients?
Yes. Workspace runs reactivation and reminder campaigns from the same system, so campaigns, replies and bookings live in one measurable loop.
What can we measure?
Conversations over time, conversion by source and service, where enquiries stall and how each conversation ended — across every channel the clinic manages.
Does it work for clinics with several locations?
Yes. Multi-location networks get one operating view with branch-level control on the Enterprise plan.
See your patient pipeline in Workspace
Tell us how your clinic tracks enquiries today, and we will show the queue, follow-up and conversion view for your team
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